Complaints Procedure

At Wardgroup we strive for customer satisfaction every time, but we understand that this isn’t always achievable as unforeseen circumstances, high expectations, faulty goods or errors can sometimes happen. When a situation arises, we at Wardgroup want to deal with the situation in an effective manner and use the experience to improve our products, working practices and services for future clients and customers.

If you would like to make a complaint regarding a product or service supplied by Wardgroup, please do so by post or email to the company Managing Director:

Ian Noble – Managing Director
ian.noble@wardgroup.co.uk
Wardgroup
James Freel Close
Barrow in Furness
Cumbria LA14 2NW

Wardgroup will advise the customer of its proposed solution to any problem and reserves the right to involve manufacturer’s representatives should this be deemed necessary. In cases of dispute the company and customer may agree to arbitration or mediation by a mutually acceptable third party. As a last resort major disputes will be resolved in accordance with English Law.

If you would like to make a complaint regarding our Glass & Glazing department, please feel free to do so in writing as outlined earlier, however, in accordance with DGCOS we also provide a form which can be completed by the client/customer and sent to Wardgroup by post.